1. Cancellation by Customer

• Cancellations made 24 hours before service time: Full refund.

• Cancellations made within 24 hours of service time: 50% refund.

• No refund for cancellations after the cleaner/technician has already reached your location.

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2. Cancellation by Sentu Cleaning Services

• If we cancel a booking due to unavoidable circumstances (staff unavailability, weather, or emergencies), a full refund will be provided, or rescheduling will be offered.

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3. Refunds

• Refunds will be processed within 7-10 working days to the original mode of payment.

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4. Service Quality Issues

• If you are dissatisfied with the service, please contact us within 24 hours of completion. We may offer a free re-service or partial refund depending on the situation.​​